Upcoming – Intranet 2.0 Webinars

Via Jörg Hoewner habe ich vom Webinar zu Intranet 2.0 (“The future of intranets – a sneak preview“) mit Prescient CEO Toby Ward erfahren. Ganz interessant und darum angemeldet …

[…] a sneak preview of the findings and analysis of the first major study on Intranet 2.0. The webinar will also preview some of Toby’s case study examples he’ll present at the jboye08 conference in Denmark.

The Intranet 2.0 phenomenon is beginning to gather speed. More than 50% of medium-to-large organizations have implemented, or are testing, piloting or evaluating blog and wiki applications. Just about everyone wants to rollout social media, but not everyone understands how to do so most effectively. In this 60-minute information session, attendees will:

– Learn the real numbers on what is being done (and not done)
– Case study examples from IBM, Cisco, BT, Sabre and others
– Lessons learned and key recommendations for undertaking an  Intranet 2.0 initiative

Am anderen Event werde ich aus nachvollziehbaren Gründen – nicht teilnehmen können: Key Strategies for Successful Enterprise Social Computing Deployments von Newsgator am 22. Oktober:

[…]

While most people are familiar with some components of social networking and collaboration, that doesn’t mean your project will be a “build it and they will come” success scenario. Find out what strategies you can employ or those that you should avoid to ensure that your social computing deployment meets or exceeds your business goals. […]

Lee Bryant interview

At Invisible I found this interview Jens-Christian did with Lee Bryant of Headshift (mp3, 32MB). They

[…] talk about Web 2.0, how social tools can be adopted by the enterprises, what changes might be coming, what the various obstacles are, what role collaboration tools like twitter have and how they can evolve to support enterprise collaboration

Lee is a guy worth listening to, see this post on my selection of Web 2.0 Expo speakers (“Web 2 Expo Europe – checking out the speakers“), and this interview doesn’t really fit the “mold of outright pitching of Headshift”.

BTW, and stretching my full disclosure to the limit: If you want to go to the Expo in Berlin but are afraid of the price tag – with this shareable code (“webeu08gr17“) you will be entitled to a 35% discount.

Web 2.0 Expo Europe 2008

Upcoming part 3: WikiWednesdayStuttgart 8. Oktober 2008

Morgen findet der sechste WikiWednesday Stuttgart statt – Anmeldung wie immer bis zuletzt im Wiki. Wieder im bewährten Rahmen der MFG Innovationsagentur im Boschareal – an dieser Stelle ein herzliches Dankeschön für das Raum- und Getränkesponsoring an alle Beteiligten, insbesondere Frau Kessler.

Thematisch wird es dieses Mal u.a. um StadtWikis gehen – Friedel Völker vom Pfenz-Wiki hatte mir das am BarCamp0711 vorgeschlagen. Ich finde das spannend, zwar hat das auf den ersten Blick keine Relevanz für Unternehmen, aber ich denke das gilt nur für den berühmten ersten Blick. Analysiert man die Aufgaben und Herausforderungen genauer, die bei einem StadtWiki anliegen, findet man doch einige Gemeinsamkeiten zu unternehmensinternen Wikis. Dies gilt aus meiner Sicht vor allem für Fragen der Benutzerakzeptanz, der Usability und der verfolgten Wachstumsstrategie (soll bspw. ein Schwerpunkt auf dem schnellen Anwachsen der Anzahl der Wiki-Artikel oder der -Autoren gelegt werden oder ist es empfehlenswerter anfangs mehr auf die Qualität der -Artikel und -Autoren zu achten?). Nur manches davon kann aus meiner Sicht mit dem Blick auf die Erfolgsfaktoren der Wikipedia beantwortet werden, zumal diese ganz gewiss keine Blaupause für Unternehmenswikis sein kann. Ich freue mich daher auf einen spannenden Vortrag und auf die Diskussion.

Zuletzt noch eine Rückmeldung zur ursprünglichen Ankündigung. Im August hatte ich überlegt für den 6. WikiWednesdayStuttgart einen thematischen Schwerpunkt auf die Diskussion der Bedeutung von Enterprise 2.0 für die Arbeit von Personal- und Betriebsräten zu legen. Leider ist es mir nicht gelungen einen solchen für die Veranstaltung zu rekrutieren. Vielleicht beim nächsten Mal, an sich hätten es potenzielle Referenten und Diskussionspartner ja nicht weit. Mal sehen, vielleicht können wir dieses – immer wieder von WikiWednesday-Teilnehmern angeregte – Sonderthema doch einmal angehen …

Wiki adoption within Customer Relationship Management teams

Stewart shares another WikiFest presentation, this time by Holger Junghanns of SAP – a discussion of enterprise wiki adoption:

[…] implementing a wiki within the Customer Relationship Management organization of SAP AG. The goal of this project was to promote knowledge transfer among the different teams involved in the development process of SAP’s CRM application. Within a six month timeframe, the project team introduced a wiki as a central point of access for internal knowledge transfer and collaboration within the CRM organization.

I especially like the referenced “wiki cheat sheet” – yes, this is a lightweight lifehack that can do a lot for initial adoption. People really like it when they feel being cared for – and preparing a standard (or customized) A4 is so easy. Basic adoption pattern, that is.

Enabling Wikis For The Enterprise

Via Stewart – a presentation from this year’s WikiSym WikiFest presentations by Soobaek Jang and Brian D. Goodman of IBM (“Enabling Wikis For The Enterprise”).

Soobaek Jang and Brian D. Goodman are responsible for IBM’s internal wiki adoption. Over the past three years, they have supported over community of over 300,000 registered users working with over 20,000 wiki instances containing over 380,000 pages. After sharing high-level background, they will discuss three key lessons in managing wiki deployments and adoption in large-scale enterprises.

How to get people actually to use it …

Yesterday Björn put up the edited view of Suw Charman-Anderson‘s keynote at the Enterprise 2.0 FORUM at Cologne. I blogged a lot about it then, but since I haven’t got much time on my hands. So I am glad that he stepped in and set up the recorded video footage. Suw was talking about adoption strategies for social software in the enterprise, proceeding from the idea that people are basically reluctant to change behaviours. Well, “training cats” is hard, yet we need more than just a rewarding system, even when this is a good start. Björn sums up the talk with these points:

  • the importance of identifying the problem on the day-to-day work of the individual that can be solved by social software
  • the user-centric adoption as bottom-up approach that has more potential to be successful than the top-down approach
  • the need of a leadership by engagements […]
  • for the implementation of social software projects she proposes a “trojan mice” aproach in the means of small projects introduced into the ongoing organisation (to grow securely)

Furthermore, when I live-blogged her talk I also noted these adoption points and life-hacks

  • provide the pilot group with gripping stories, let them become evangelists (”each user can become a trainer”, yes, we’ve reached a lot if we’re at this point )
  • […]
  • Enterprise 2.0 change management needs to be in for the long haul, this is a long term engagement thing

Enterprise 2.0 forum – part 3

On to the last two cases at the Enterprise 2.0 Forum, starting with Christian Kuhna from Adidas (see my post on the pre-conference interview with him here: Enterprise 2.0 at Adidas – pre-conference interview).

Mr. Kuhna showed the features and parts of the planned intranet 2.0 platform for Adidas (the overall planning phase took about 6 months. It shows). I like it, they’re getting many things right, starting on the individual level, i.e. with the employee in mind going from there to group collaboration and on.

Question from the audience what will happen to the legacy systems once the newly designed integrated system is in place. Short answer – these will be “consolidated”. Some other questions had to stay unanswered, well NDAs are everywhere I guess.

Now and last on the agenda is Arne Schümann of Festo Didactic, some kind of inhouse weirdo organization (hey, this is tongue in cheek) – well, rather an organizational division that’s more free to think freely ;~)

Some noted points:

  • Festo is thinking and living knowledge management since long, hence this company has got an easy head-start
  • Start with as little features as possible
  • E 2.0 is about people, people, people
  • make it feasible to achieve quick wins (like when motivating people to participate, he’s seeing visibility as a treat, I am not that sure about this point, whatever)
  • start with real-life meeting to bond any project team, building up trust
  • groups and CoP are emerging now freely and without official triggering
  • Festo now gets asked by industry peers how they proceeded and succeded, i.e. customers et al. are interested and a new business may emerge that way (hey, that’s a business model innovation)
  • you can’t win without IT and most importantly
  • focus on some real business problem – tackle it and proove the success

Well, that’s it so far, you may read on here, my past take on the pre-conference interview with Arne Schümann: “Changing organisations via Enterprise 2.0 – Festo“.