Upcoming: Communardo Trendforum Stuttgart (und die Zukunft von #e20 aka #socialbusiness)

Heute abend steht das Communardo Trendforum auf dem Programm, sehr reizvoll, ja, auch wenn ich im Moment unsicher bin ob ich es da hinschaffe bzw. guten Gewissens hingehen darf (ich habe mir eine extrem unangenehme Mittelohrentzündung von der Lotusphere mitgebracht und will niemanden anstecken …). Evtl. wäre es besser den Abend bei einem Kamillentee im virtuellen IBM Social Business Jam zu verbringen? Mal sehen, im Zweifel halte ich mich an Klaus Birks Motto “Wir können alles, außer was dafür!” und gehe doch hin, zumal man als Freiberufler eh niemals krank sein darf ist.

Ist Enterprise 2.0 ein ernstzunehmendes Thema oder nur eine neue Modeerscheinung? Zeigt die jüngste WikiLeaks Affäre das Versagen von Vernetzung und Transparenz auf? Steigern Social Intranets, Wikis, Blogs etc. tatsächlich die Produktivität?  Welche Rolle spielen Compliance, Führungsfunktionen, Unternehmenskommunikation und Zusammenarbeit dabei? Muss jeder alles wissen?

Das Communardo Trendforum Stuttgart bietet für diese und weitere Fragen eine Diskussions- und Austauschplattform für Führungskräfte sowie verantwortliche Entscheider aus den Bereichen, Intranet, Unternehmenskommunikation, Organisationsentwicklung und Wissensmanagement zu aktuellen, wichtigen Themen rund um die Optimierung von Kommunikationsprozessen und Team Collaboration in Unternehmen.

Das Oberthema “Prozess-(R)evolution im Enterprise 2.0″ ist natürlich spannend und offen genug gehalten um spannende Diskussionen anzustoßen – ich würde denn auch gleich den Titel anders formulieren und mit Prozess-(R)evolution durch Enterprise 2.0 antreten. Ganz im Sinne des Enterprise 2.0 als Vehikel und flankierende Maßnahme für die Umsetzung (ohnehin notwendigen) organisationalen Wandels. Ja, das habe ich auch schon mehrmals diskutiert, ua. hier “One word as a focal point for change – Collaboration“ und hier “Cultural change and developing collaboration capabilities“.

Wenn am Ende des Abends gehaltvolle Gespräche über die Zukunft der Idee Enterprise 2.0 entstehen (das von mir aus auch gerne unter dem mentalen Shortcut Social Business geführt werden darf, es geht ja mehr um die Idee als um Begrifflichkeiten, dann kann man auch eine Zeit mit verschiedenen Interpretationen leben) dann wäre ich zufrieden, es gibt ja auch genügend zu diskutieren, wie Joachim Niemeier sehe ich dort u.a.

[...] Themen wie Change Management im Kontext von Enterprise 2.0, neue Qualifikationsanforderungen zur praktischen Nutzung der neuen Arbeitsformen und die Einbindung von Enterprise 2.0 in eine längerfristige Organisationsentwicklung.

Gerade das letztere rührt an eine wunde Stelle und offene Flanke der Enterprise 2.0 Diskussion, die Frage nach der strategischen Einordnung, der Positionierung im unternehmerischen Kontext, der Frage wie Enterprise 2.0 bestehende Geschäftsmodelle und Modus Operandi von Unternehmen ändern muss und wird, wieviel sich Social Business Design vornehmen kann und soll etc. Insofern bleibt die Diskussion auch weiterhin spannend  ….

Lotusphere 2011 – press conference notes

Finally, I am coming around to blog my notes from the Lotusphere 2011 press conference.

I won’t regurgitate any press releases, you can easily find them at the IBM Lotusphere press room, rather it’s notes about the questions (and consecutive) answers (with an occasional snappy remark by me, of course).

So what was in there? First, recapitulations of the things we’ve heard already at the opening session, ie. the importance of mobile social business (stressing that clients will be there for all major mobile platforms), the upcoming Project Vulcan-enhanced new Connections next, Sametime next and everything next, and the announcement of new programs to help partners embrace the “growing social business market opportunity”.

I think that “embrace to leverage” is good, needs some coaching and education and IBM is stepping up their efforts, see eg. the Become a Social Business site, aimed not only at customers but also at partners et al. Fitting that they’re taking great efforts at also educating and motivating IBM staff. As Paul Greenberg tweeted: “They are not only eating their own dogfood, they’re breeding their own dogs!” – yes, and it’s a great investment too: ”IBM aims to train 50K of its employees on #socbiz this year, so they can be more effective and help others” as Larry Hawes says correctly.

In the question round it started off with an analyst asking how IBM prioritizes open standards – and which ones?

Alistair Rennie chose the safe road and answered that – whether inside or outside the firewall – with standards there’s always a spectrum (or as I would say, there’s legion to choose from and some of them don’t catch on even if they are very cleverly devised and all). So, for IBM HTML5 is a big one, OpenSocial, OAuth, Activity Streams and more. This parallels what eg. RIM is thinking (there should be no Apps needed for the web, native access is cool because it also allows you to employ your existing tools) and is mirrored as well in the provision of the Social Business Toolkit (more on this later, I have to sort out some things on this, like seeing through my notes from Charlie Hill’s sunday morning talk “Executive Insight: The IBM Social Business Platform”)

How long will it take for widespread adoption?

Again Alistair Rennie took to it – explaining that IBM sees it as a business-driven thing (and I say is obviously grounded in it’s approach, you better be when you’re that old …, no need for too much revolutionary /missionary zest), where you need to be able to act sensibly and contextually relevant. But the social business mindset can be applied to a wide variety of business processes and the advantages are tangible (sure, they are I say) so he’s optimistic about adoption.

What are the ideas to help people filter through the information avalanche? (this wasn’t the exact wording of the question, but close enough -I thought it a bit awkward, ie. remember the notion of Clay Shirky – filter failure, not information overload)

Two elements – one filtering (yes, analytics, applying semantic analytics to extract meaning and act upon it), the other (predicitive) analytics – especially important when you think of the synchronization of activity streams on mobile devices. You don’t want all info tidbits presented there, so you need to differentiate the super-important or urgent from the rest. So you filter stuff in the back, then push the best onto the device. The exact methods to do this are in the working, but it’s essential that this filtering and high-lighting is done in an open and transparent way.

Concerning organizational change management – what is IBM doing to help people understand the importance? Does it reshape fundamental (departmental) organizational processes? What are IBM’s experiences?

Hmm, here I didn’t get the whole answer, but I am pretty sure it revolved around demonstrating benefits, educating and coaching (see above on what IBM is doing, yes) and the need for an (internal) team of ambassadors (think what the BlueIQ team has done for IBM) who explain, show and tell, … Alistair also pointed out that while it always depends on the context, ie. industry and business segment, IBM has brought a row of clients to #ls11 that can give insight into what they’ve done, so go ahead and talk to them.

So what is part of Project Vulcan?

Short answer: last year it was a project not a product, this year there’s tweaked products, ie. Notes next is heavily Vulcan vision influenced. Equally the mobile solutions (there was talk about this at ls10 for sure, see eg. my write-up of last year’s analyst briefing), the provision of the Social Business Toolkit etc. So basically Project Vulcan is everywhere …

There were more questions on Symfony, the dangers risks of social software, ie. downsides of transparency, and also on how much IBM is investing and expecting to earn. Needless to say that this last one was asked by a guy from forbes.com (I bet you knew that already, huh?). He got a short answer, ie. core focus, big play, big expectations (I bet you knew that already too, huh?). The longer answer involved some grounded reasoning around the benefits not alone being in saving money, but eg. also driving down cycle-time, time to market etc. And there was a nice remark on CSC seeing social business is working and consequently not putting the numbers on close scrutiny all the time. So much for this zombie-alike recurring theme of “We can’t do this as long as we don’t have numbers” (aka the RoI discussion et al.).
ps. very geeky picture above (“it goes to 11, we checked”) by The Original Turtle

#e20summit – Crowdsourcing Ideas for the Open Space Workshop

I think this is a good way to enable and facilitate discussions on the topics people bring to the conference – calling in proposed topics for the Open Space Workshop on October 28. While the Enterprise 2.0 SUMMIT agenda rocks and listening to thought leadership is cool, proposing one’s own pressing questions, ideas and “pondered approaches” is very attractive. Add to this the feedback you get when the people vote on your idea, brilliant or not.

A public voting process can help in finetuning the crowdsourced collective intelligence gathered, ie. when everybody can vote for the most interesting topics the ideas with the most demand will bubble up.

ps. Björn blogs that the five most-voted topics will be discussed at the conference and the applicants get free admission as an extra reward. That should get you going, huh ;)

Past, present and future of ECM

After a week filled with designing concepts/drawing and revising flow charts/troubleshooting and caring/explaining and advocating/et al. I feel stressed out. This may get better over the weekend, and some original content may emerge. But until this I am happy to relay other people’s stuff (spirit of sharing, yes) – say the things John Mancini published on the past, present and future of ECM. This is timely because I had a loose discussion on this topic these days (Sharepoint at al., how fast everything changes in technology, what role [commercial] Open Source [vendors, solution providers and integrators] plays, etc.).

It’s funny because it’s true – there was no Sharepoint in the industry’s mind 5 years ago, this has changed for sure.

And yes, the perception of ECM has also changed – if only because the people in the niches are developing curious ideas about the nature of social intranets, what role “ECM” intelligent information management should have in the design of (social) business, how trends and opportunities like cloud computing, mobile use, open platforms and open source, big data and the collapse of data/document walls will play out. Add to this the challenges of dealing with social (and ad hoc) content and communiaction and collaboration and you see what I mean …

Needless to say that the ad-hoc stuff is the most interesting area to deal with, this is where the real (business) action and the tacit knowledge is.

Enterprise 2.0 SUMMIT – Ambassadorprogramm

OK, die letzte Ankündigung für heute – dafür aber auch ein Pflichttermin: Am 27. und 28. Oktober ist in Frankfurt der Enterprise 2.0 SUMMIT 2010 – wer als Berater, Blogger, Wissenschaftler oder insbesondere als Praktiker am Thema Interesse hat tut gut daran sich die beiden Tage freizuhalten und nach Frankfurt zu kommen. Auf das Programm und die Agenda gehe ich ein anderes Mal ein – heute nur der Hinweis auf das Ambassadorprogramm. Bewerbung dort via Formular. Die Spielregeln sind übersichtlich, es geht im wesentlichen um Kommunikation und Beteiligung am Diskurs vor und während der Konferenz, im Gegenzug erhält man Zugang zum Event.

As a successfull selected E2.0 SUMMIT Ambassador you will be given the chance of communicating and presenting exclusive content of the E2.0 SUMMIT to the community and to the larger public. In return you must fulfill the following criteria:

  • High affinity for discussions around new forms of communications and collaboration within the enterprise
  • Motivation to communicate and represent the E2.0 SUMMIT, its mission and idea to the E2.0 community and larger public
  • Not a staff member of a vendor or integration company in the field of Enterprise 2.0