“Don’t go in with the answers. Answers need to be built with the people, even if they are not the answers you expected, and even if it’s not the best one”
Sometimes people are astonished when I describe my consulting approaches and methods – they are used to know-it-all types with predefined ideal “solutions” – moreover, questions aren’t the thing one expects when calling upon consultants.
Yet they are a cornerstone of successful implementations – even when they are not “the ideal one”.
Thanks to Stephan for poniting me to the video via “How to reach sustainable outcomes“.
Update: Jeffrey Phillips is asking the right questions too, recommended post.