I like their take and view of technologies for supporting knowledge management 2.0 and their criticism of “One True Architecture”-thinking. No wonder, as I too argue that adaptivity, connectivity and emergence are essential ingredients to knowledge management concepts …
Here’s the Executive Summary:
Enterprise 2.0 promises a new approach to creating, managing, and consuming knowledge within the enterprise, allowing patterns and value to emerge out of relatively freeform, experimental, unrestricted exchanges. Unlike knowledge management systems of the nineties, which locked users into strict taxonomies, enforced rigid workflows, and reflected hierarchical management relationships, emerging social computing systems rely on lightweight, adaptable frameworks designed to facilitate knowledge creation across traditional boundaries, enable rapid change, and foster contributions from throughout the management hierarchy.
This new knowledge management paradigm needs to be supported by new technologies and approaches. It isn’t, however, just a matter of selecting the right set of applications or the right platform; there is no “One True Architecture” which includes all the features and functions users could ever desire.