upLIFTing conference videos – being an innovative traditionalist and ideas on changing innovation

What makes conferences special? Is it the athmosphere, is it people, is it food? Is it after-conference provision of videos or blog posts?

Well, even when I say that it’s easier to scan through blog posts after conferences sometimes having video content available is just cool. TED is in fact offering many cases in point (and I am waiting for the idea of organized TED video screenings to take off), reboot videos are probably a good example too. Then there’s the LIFT conference, a

[…] series of events built around a community of pioneers who get together in Europe and Asia to explore the social implications of new technologies. Each conference is a chance to turn changes into opportunities by anticipating the major shifts ahead, and meeting the people who drive them.”

Some of the talks are free to see, like the one from John Thackara on Changing the Planet:

[…] gives a provocative talk about the role of design in finding solutions to the ecological crisis. After inviting us to avoid terms such as “future” or “sustainable” as they maintain a certain distance to the problem we face, he shows a rich set of projects he participated in. He makes the important point that the resources to be put in place already exist and that they might not necessitate complex technological developments.

And there’s also Bruce Sterling, who talks about the “Internet of things”:

[if it was] just about adding chips, antennas and interactivity to the things we own, it would be no big deal. Discover a wholly different perspective: Open, unfinished objects which can be transformed and reprogrammed by their users; Objects that document their own components, history, lifecycle; Sensitive and noisy objects that capture, process, mix and publish information. Discover an Internet of Things which intends to transform the industrial world as deeply as the current Internet transformed the world of communication and media.

From an collaboration (or shall I say organizational structures and design, or even more cheekily, Enterprise 2.0) point of view this little talk by Lee Bryant is most interesting, take 5 minutes of your time and see if you’re a traditionalist like him:

Equally interesting (but with no video to be checked out so far) are the talks by Marc Giget (Cnam) and Catherine Fieschi, Counterpoint/British Council on Changing Innovation:
First one on the end of IT (#yesyesyes), where Euan Semple got involved obviously (as living and walking proof for “Social computing for the business world”), second one on “Innovating with the non-innovators”:

  • Today, corporate information systems are innovation’s worst enemies. They set organizations and processes in stone. They restrict the enterprise’s horizons and its networks. They distort its view of the world. But ferments of change emerge. Meet those who breathe new air into current organizations, those who design tomorrow’s Innovation Systems.
  • Innovating used to be a job in itself. It has become a decentralized procès which includes, in no particular order, researchers, entrepreneurs, designers, artists, activists, and users who reinvent the products they were supposed to consume. Why is that important? What does it really change? And where will it stop? WILL it stop somewhere?

I think that both points are of interest to Enterprise 2.0 practitioners (who are – when they understand their job right – designing tomorrow’s IT systems, err, innovation systems), while catering for both the needs of their corporate users and allowing for the freeform emergence of user-contributed solutions. And yes, it’s funny in a way that “old and basic” tools like wikis excel at both of these tasks …

Rückblick auf den ECM-Summit – Keynotes

Zweiter Teil meines Rückblicks auf den ECM-Summit – speziell auf die Keynotes von Ulrich Kampffmeyer und Lee Bryant. Dirk Röhrborn von Communardo hat diese bereits sehr ausführlich dokumentiert – vielen Dank dafür, ich weiß wieviel Mühe das Livebloggen macht, selbst habe ich nur vereinzelte Tweets absetzen können (ok, es waren rund 160 über die zwei Konferenztage …):

Ulrich Kampffmeyers Keynote über “Human Impact” fokussierte auf die Wechselwirkungen zwischen Mensch und (Software-)Technologien (im Unternehmen). Aufbauend auf Thesen wie “Der Mensch ist das Maß aller Dinge” wurde ein Bogen zu Herausforderungen an Wissensarbeiter (Information Overload, anyone?) und mangelhafter Usability von Mensch-Maschine-Schnittstellen gezogen. Das skizzierte  Szenario eines Generationenkonflikts (digital natives vs. digital immigrants) sehe ich nicht ganz so – ebensowenig teile ich den (kultur)pessimistischen Ausblick. Klar, man kann diese Sicht teilen, man muss es aber nicht. Ich sehe mehr die positiven Seiten bzw. die Möglichkeiten diese zu stärken. Ganz im Sinne von Charles Leadbeaters “We-Think” – das Web kann gut sein für Freiheit und Demokratie, dies ist aber kein Automatismus, sondern muss immer wieder neu erarbeitet und bewahrt werden.

Lee Bryant hat in seiner Keynote einen ähnlichen Grundtenor eingeschlagen – auch er sieht mehr die möglichen Wandelpotenziale von Social Software in Unternehmen. Dies ist auch dringend notwendig wenn “modern corporations bear the imprint of old organisational models and metaphors”. Während die veränderten Anforderungen und Umsysteme “Enterprises 2.0” benötigen haben wir “1990’s software and tools, coupled with 1930’s management practices”. Klassisches Enterprise Content Management (Create, Store, Manage, Distribute) ist so auch nicht ausreichend – es ist zu zentralistisch, zu unflexibel und motiviert nicht ausreichend zur Beteiligung. Wie nun vorgehen? Lee schlägt folgende Herangehensweise an Enterprise 2.0 vor:

1. try to harness flow & go with the flow as well, like eg. with leveraging internal and external feeds

2. leverage bookmarks and tags – building the base for

3. blogs and social networks (“social objects” that are shared within networks …)

4. group collaboration – intimate groups/teams organise knowledge in wikis and group systems

5. and last layer of the “knowledge pyramid” – personal tools, organise my stuff by tags, arrange in a portal, manage networks and feeds

“Feeds, flow and fluid navigation”, das erinnert auch an Stowes Vortrag bei der Web 2.0 Expo (“Better Social Plumbing for the Social Web“). Ja, dadurch können sich auch emergente Strukturen ausbilden, im Flow gewissermaßen – aber es braucht Freiheit und Ergebnisoffenheit. Plan- und Berechenbarkeit steht dem meist im Weg …

Eine interessante Frage kam dann noch aus dem Publikum – wie Mitarbeiter zur Beteiligung und Partizipation motiviert werden können? Lees Antwort war recht pragmatisch “give people the tools so that they can do their jobs better”.

Ja, das sehe ich ähnlich, ich würde noch ein “and step out of the way” hinzufügen, aber im Kern trifft das ins Ziel: Es geht darum mit Enterprise Social Software das “day to day corporate life” zu verbessern. In diesem Zusammenhang möchte ich gerne noch auf die Slides von Lees Talk bei der Reboot10 verweisen:

[…] about how [to] codify new freedoms within organisational structures and how we can create a win-win by helping humanise enterprises using social tools.

Rückblick auf den ECM-Summit – Pre-Conference Workshop

Blogs – die Wochenendmagazine des Web? Nun ja, die zeitnahe Begleitung und Dokumentation von Konferenzen findet zunehmend in direkteren Kommunikationskanälen wie Twitter statt. So habe ich für den ECM Summit erstmalig – ergänzend zu meinem Standard-Account einen Konferenz-Account eingerichtet.

Beim ECM-Summit waren Björn (u.a. hier) und ich die einzigen Live-Tweeter, andererseits haben einige Teilnehmer die Einträge interessiert verfolgt und sich direkt gemeldet (immer nett wenn man es auf diesem Weg schafft sich auch persönlich kennenzulernen – hat mich gefreut). Oft sind es ja die Gespräche in den (Kaffee-)pausen die auch nachhaltigen Eindruck hinterlassen. Wenn dann noch ein “Socializing”-Programm dazu kommt sind interessante Gespräche garantiert. So habe ich mich am Montag abend ausgiebig mit Lee Bryant von Headshift unterhalten – zum ersten mal richtig ausführlich nachdem wir uns wiederholt bei Konferenzen wie der Web 2.0 Expo, reboot u.a. getroffen haben. Das Chicken Tandoori hat uns beiden ausreichend Gelegenheit zu längerem Austausch gegeben – und dies beileibe nicht nur zu Social Software Themen (Danke Lee, ich überdenke die Urlaubspläne für 2009 …). Übrigens, Björn hat im Vorfeld des ECM-SUMMIT ein Video-Interview mit Lee Bryant geführt.

Blogs haben ihre Stärken in der Reflektion und der vertieften Betrachtung – allerdings ist das für eine Veranstaltung wie den ECM-Summit anspruchsvoll: fast durchgehend wurden mehrere Tracks angeboten, eingerahmt von intensiven Keynotes. Meine Interessen spiegeln sich so in der Auswahl der besuchten Tracks – speziell am ersten Tag, d.h. im Pre-Conference Workshop. Neben Workshops zu Intranet-Usability (mit Florian Bailey) und Intranet-Governance (auch spannend) wurde ein Wiki-Workshop mit meinem Beraterkollegen Markus Glaser von Hallo Welt! angeboten. Anders als in Köln war es dieses Mal ein ganztägiger Workshop in kleiner Runde, wodurch sich Raum für intensive Diskussionen und Fragen, auch zwischen den Teilnehmern, ergab. Meine grundsätzliche und nicht zum ersten mal getroffene Beobachtung ist es, dass an Unternehmenswikis Interessierte oft ähnlichen Fragestellungen gegenüberstehen. Natürlich bestehen unterschiedliche Vorstellungen und Ziele, und es macht einen Unterschied ob bspw. evaluiert werden soll ob Wikis eine Alternative und/oder Ergänzung zu bestehenden Intranets sein können oder ob Optimierungs- und Skalierungsmöglichkeiten für bestehende Wikis gesucht werden. Aber die spannenden Fragen sind meistens generisch – entsprechend dem Aphorismus dass es zu 90% um weiche Faktoren, Unternehmenskultur etc. geht und nur zu 10% um Hard Facts wie bspw. “Welche Wiki-Engine soll verwendet werden?”

Gemeinsam sind u.a. Fragen der Akzeptanz, also bspw. wie Mitarbeiter zur Mitarbeit und Partizipation animiert und motiviert werden können aber auch die Suche nach Erfahrungen und Ideen für die Implementierung (bspw. die Frage nach geeigneten Use Cases und Nutzenszenarien – idealerweise mit nachvollziehbaren RoI-Kalkulationen). Damit zusammenhängend ist auch die Frage wieviel Struktur in Unternehmenswikis notwendig ist (und wie sie entstehen kann, ob und wieviel vorgegeben werden muss etc. – grundsätzliche Fragen der Informationsarchitektur inbegriffen). Offene und veränderliche Ordnungsstrukturen, die flexibel an Anforderungen und Gegebenheiten angepasst werden können, sind anspruchsvoll. Sie stehen aber nicht im Widerspruch zum klar definierten Zielen und Einsatzarenen.

Web 2 Expo Europe – checking out the speakers

Web 2.0 Expo Europe 2008

The Expo team are busy filling in the voids and TBDs, time to see what we’ve got already and hey, it’s impressive. It aims at an European crowd, bringing in people from all over Europe and even outright local content like Markus Beckedahl from Berlin’s newthinking communications and well-known german blogger at netzpolitik.

Stowe BoydIn my program some prominent people are featured, like e.g. Stowe Boydfrom /Message, short bio at the Expo site:

[…] I am obsessed with social tools, and their impact on business, media, and society. I coined the term “social tools” in 1999, the same year I started blogging, and I haven’t looked back since. Writing and working with clients takes most of my time, but I also speak at various events, such as Reboot, Lift, Shift, Mesh, Enterprise 2.0, Office 2.0, Under The Radar, Next08, and Web 2.0 Expo, to name only a few.

Yes, it’s a pleasure to listen and talk to Stowe, last time I’ve seen him at Reboot. Same goes for this guy:

Lee BryantLee Bryant from London-based Headshift, a “30-person enterprise social computing consultancy that has pioneered the deployment of social tools inside the firewall. We do equal amounts of strategy consulting, integration and development and also engagement work.”

Sounds like a competitor, huh? Well, yes, but he’s an all too nice chap and it’s all about cooperation and collaboration in an emerging market …

Bruno  Figueiredo

Then it’s Bruno Figueiredo of Portugal’s Ideias & Imagens, Lda. who is going to talk about Designing for Flow – I don’t know him yet so here’s the bio:

Bruno Figueiredo is a Senior User Experience Designer, working within its two consultancies, one in London and one in Lisbon. He is the current president of the Portuguese Usability Professionals Association and the Local Ambassador in Lisbon for the User Experience Network. He is one of the founders of both the Lisbon and London groups and he also coordinates the Practice Guide workgroup within the Interaction Design Association. He is a frequent speaker at conferences and has published a series of articles and a book on the subject. He is also one of the organizers of the SHiFT international tech conference in Lisbon.

I haven’t included James Governor aka monkchips in my program yet, as his topic Electricity is the New Internet sounds a bit weird to me. We’ll see. For sure he’s got the best short bio of all:

[…] I live and work in London with my wife and son. I travel too much. I could live in a mud hut and only eat raw vegetables and still have the carbon footprint of a small town.

Dion Hinchcliffe

Speaking of people that aren’t on my personal program right now but that are important anyway – Dion Hinchcliffe sure fits the mold.

Yet I guess that his talk on Building Successful Next Generation Web 2.0 Applications isn’t exactly what consultant types like me can understand and value ;*)

JP Rangaswami

JP Rangaswami of British Telecom Design (“Web 2.0 vs. the Water Cooler: How Web 2.0 Has Changed the Way We Communicate at Work“). Seen him lately at the Enterprise 2.0 Forum at Cologne. See why he’s on my list:

JP Rangaswami is the Managing Director, Service Design for BT Design – BT Group’s IT design and delivery business. It has total responsibility for designing, building and implementing the IT and business processes, systems, networks (non-Openreach) and technologies. JP is responsible for group operations as well as enterprise management platforms and web technologies. He has extensive international experience and is passionate about delivering outstanding end-to-end customer experience. He has a record for innovation and collaboration that underpins his customer-focused delivery of major global programmes.

JP joined BT from Dresdner Kleinwort Wasserstein where he served as Global CIO demonstrating recognised market leadership in the use of innovative tools and techniques. He is a compelling advocate for community-based “opensource” development methods and practices.

His blog is here: (Confused of Calcutta) …

Suw Charman-Anderson

Next up is Suw who I’ve seen as well at the Enterprise 2.0 Forum in Cologne (blogged about her talk here, video at enterprise2open). Bio:

Suw Charman-Anderson of Strange Attractor is a leading social software expert, specialising in the use of blogs and wikis in business. She works with companies around the world, from sectors as diverse as technology, finance and public relations, to help them understand how social software can be used both behind the firewall and for customer communications. […] She recently co-founded Fruitful Seminars & Events, covering Web 2.0 subjects, with Lloyd Davis and Leisa Reichelt.

Luis Suarez Finally, closing the short list with Luis Suarez of IBM who’s going to Think Outside the Inbox – shortened bio from the Expo site:

Luis Suarez has been working in IBM for over 11 years as a Knowledge Manager and Community Builder and the last five of those years he has been working as well as a Social Computing Evangelist helping various different business units with their rampant adoption of social software within the corporate firewall and beyond.

[…] maintains three different blogs, one internal and two external (http://elsua.net), where he gets to talk about Knowledge Sharing, Collaboration, Communities and Social Computing […]

Live blogging the Enterprise 2.0 forum – part 1

Some notes on the talks at the Enterprise 2.0 ForumKongressmedia put together a nice agenda and group of speakers. Check out some of the tagged and tracked tweets at Twemes. I and some others were microblogging too.

Suw Charman-Anderson started off the event, I can’t give a full report of her extensive talk, so just some tidbits. She offered sound advice (I am agreeing on all accounts, this is boring I know, but hey, I guess we’re just having “shared understanding”). And I really understand and value her effort to make things understandable, but not too easy at the same time.

  • provide the pilot group with gripping stories, let them become evangelists (“each user can become a trainer”, yes, we’ve reached a lot if we’re at this point )
  • on success factors for adoption: all in all it’s preferrable to focus on user-centric adoption (yes, evangelists, catalysts, whatever we call these pivotal people)
  • on the importance of leadership in E.0 projects (I guess that’s herding cats) – yes, leading by example is important (yes, I too talked in my workshop yesterday about the importance of having both method- and power-sponsorship)
  • Enterprise 2.0 change management needs to be in for the long haul, this is a long term engagement thing
  • nice metaphors too – “trojan (wiki) mouses” that sneak into corporations

Next up were Oliver Nitz and Rupert Petschina of Web Innovation Institute and Telekom Austria AG. They were presenting on the potentials of social software for making internal processes more effective. There was a nice metaphor and “storytelling hook” inside their presentation, i.e. the picture of a hen shed that reminded me too that I really need to blog about Lee Bryant’s “Free the Battery Humans” presentation at this year’s reboot and some thoughts I evolved since then.

Next up was JP Rangaswamy, again no full account of the talk, but some points. Suw did an extensive post (“Enterprise 2.0 Forum: JP Rangaswami“) on JP’s talk, extensive coverage and recommended. I guess typing on a whitey Mac goes a lot faster than on my dull PC box.

  • cost of repair and cost of damage as equation to look at while implementing wikis
  • nice story on Space Shuttle design limits that derive from long-ago decisions, i.e. designing the width of rail gauges
  • we’re in the middle of big shifts, like e.g. distributed ability and power to publish, Internet as a nice copy machine
  • my price for best quote goes to JP calling to “throw the policies away” (if they are restricting you to adapt to the changed contexts).” Yes, there’s no point in following out-dated modes, when we’re in disrupted mode
  • one central guiding principle for corporate wiki implementation: keep the cost of transmission and reproduction low

On organizational pathologies, JP showed a spy manual on how to interfere and disturb – and even when the audience was giggling we all know that these are timeless issues in corporations. What once was sabotage is now normal mode of work.

Then, it’s Alexander Warta from Bosch, talking about opportunities for corporate wikis and experiences at Bosch:

  • it’s not about nifty tools, rather it’s about a new paradigm (knowledge works needs to be self-driven and distributed)
  • What they did? Many things like e.g. supporting expert debriefings, international expert’s collaboration and much more
  • presented the results of an inter-company study on wiki use (done by the Bosch team).

Perceived Challenges? He’s systematizing it into seven fields of tension:

  • individual effort <-> social, collective benefit
  • awareness <-> privacy
  • current information <-> trustable, sound information
  • structure <-> freedom (and freeform emergence of structure)
  • usability <-> functionalities
  • participation <-> coherence
  • media boundaries <-> media integration (binding it all together)

BTW, I have asked Alexander to present these results and some of his experiences at the upcoming WikiWednesday Stuttgart. Come and join us if you’re close.

Next up, and last talk before lunch is by Matthias Büger of Deutsche Bank (I blogged about the pre-conference interview here: “Pre-Conference interview: dbWiki – building a Web 2.0 corporate knowledge base“) but he asked the audience not to tweet/blog/whatever his actual talk. OK, no problem. Now off to lunch and “networking d’enfer”

5. WikiWednesdayStuttgart

Die Zusammenfassung von gestern abend steht im Wiki bereit – und kann so von den Teilnehmern ergänzt und erweitert werden. Es hat mich gefreut, dass wieder einmal neue Gesichter dabei waren und hoffe dass auch das Get-together (rund um das Orga-Meeting zum BarCamp Stuttgart) im Vinum und das after WikiWednesday-Gettogether bei Flammkuchen und Pasta gefallen hat.

Vielen Dank auch an die MFG Innovationsagentur und Frau Keßler für die nachhaltige Unterstützung des WikiWednesday.

Was wurde u.a. diskutiert?

  • Trends im Microblogging (dezentrale Infrastrukturen, Open Microblogging Protocol, identi.ca und laconi.ca)
  • Möglichkeiten des Einsatzes von Microblogging im Unternehmen (Wissensmanagement, Projektmanagement)
  • Erfahrungsbericht von der reboot – was macht Grass-roots-Konferenzen so attraktiv?
  • Hindernisse des Einsatzes von Wikis im E-Learning – bspw. in der Schule
  • Relevanzkriterien für Wikipedia-Artikel, Wikipedianer, potenzielle Abschreckung neuer Autoren
  • Wie kann die Akzeptanz von Wikis bei unseren Mitarbeitern und Kollegen gefördert werden?
  • Hängt das Alter mit der Akzeptanz zusammen? Digital Natives und Naives, und mehr
  • Organisatorische Barrieren für “Veränderungen” – Widerstände, die Bedeutung von Macht- und Fachpromotoren

Speed Geeking a WikiWednesday?

It’s Wednesday again which means that we’re up for another meeting with fellow wiki and Enterprise 2.0 enthusiasts at the MFG Innovation Agency for Baden-Württemberg.

wikiwednesdaystuttgart

This time’s activities and plans are freeform – which means that we can try out various styles and ideas. Still, I’ve got something on the slate, namely I might give a little presentation I did lately at the Intranetforum in Frankfurt and I might recap some learnings and experiences from reboot and the International Forum on Enterprise 2.0 in Varese.

But I would really appreciate it if we can get a more crowdsourced approach – i.e. if you want to present something, please feel free to share them.

And – bingo!- this morning I chatted with Joachim Niemeier and he turned me onto an alternative style and method of meeting: Speed Geeking. Funny name, indeed and probably an interesting approach to crunch more out of a wiki wednesday?

Let’s try something? We’ll speed geek on Enterprise 2.0 ideas, like e.g.:

  • Show us a tool that you’ve found lately – what are the benefits, what makes it so special that you’ve added it to your mode of work. And show us alternatives too, i.e. what may work as well …
  • Tell us some of your experiences lately, about stuff you created, about people you’ve met …
  • Tell us about recent learnings, ideas you’ve encountered, …

PS. Vor dem WikiWednesday findet ein Orgameeting zum geplanten BarCamp Stuttgart (26.09.08 – 28.09.08) statt, ab 17:00 im Vinum: